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Terms and Conditions

1. COLLECTING NECESSARY PERSONAL DATA

It is important that we are fully informed of any child with additional needs so we can support them in the best way possible. The best way to do this is via the online booking and registration and a call/email to our Head Office. ARTeach are unfortunately unable to provide internal 1:1 support. 

 

ARTeach also require any special dietary requirements, allergies and any health conditions that may affect the child’s experience in Teach Major’s instrumental class, club or camp.

 

2. AGE REQUIREMENTS

 

We cannot accept children under the age of five to any of our clubs, or instrumental lessons. If a child is suspected to not meet the above, we reserve the right to request proof of age. We also reserve the right to refuse entry and/or ask the child/children to be collected immediately, no refund/credit will be available. 

 

ARTeach Staff are not trained in personal care or expected to be involved in any areas of personal care or toileting. Where young children may have ‘accidents’, parents should inform ARTeach staff during the booking process and devise a plan for such eventualities and how they will be dealt with Children who are not toilet trained. 

 

In general, the principal in these circumstances will be that staff verbally support the child to clean themselves. Therefore, it is expected that parents/carers will have trained their children to be clean and dry by the time they arrive at ARTeach Provision.

 

3. PAYMENT

 

ARTeach are a payment upfront booking service unless a monthly payment plan is agreed with the Head Office. Should you intend to make monthly payments via another payment method, the office can be contacted at info@arteach.co.uk

 

Booking completion confirms your acceptance of these terms and conditions. The named person on the booking confirmation accepts the booking conditions on behalf of all on the booking form.

 

4. CANCELLATION & REFUND POLICY

 

ARTeach like to be as approachable and helpful as we can be with cancellations, however, we have the following policies for our services:

 

AFTER SCHOOL CLUBS

 

Clubs are pre-paid at the start of the term. Therefore, we are unable to provide any credit/transfer or refund for missed sessions, including sickness or ‘change of mind’.

 

If the teacher misses a lesson through illness, a cover teacher will be sent by ARTeach, or if no cover teacher is available, the lesson will be made up at a later date, or there will be a refund of missed lesson fees.

GROUP INSTRUMENTAL LESSONS

 

Instrumental lessons are delivered in 10 week blocks per term. Each payment made is not refundable under any circumstances. All cancellations will continue to receive lessons

until the end of the block 

 

PRIVATE TUITION

 

If a student is ill, no refund of the lesson fee will be made or the lesson made up at a future date, unless there are special circumstances (eg hospitalization, long term absence due to ongoing illness) and you should inform ARTeach in writing or by email with a doctor’s note.

 

Lesson are pre paid at the beginning of each month. The monthly fee is to be paid fully by the date stating on the invoice. 

 

Lessons are strictly based around the school terms. 

 

There is a two(2) weeks cancellation notice.

 

Lessons are not provided on Bank holidays. 

 

Lessons are provided on half terms when both sides (parent and teacher) are under the agreement.

 

In case of a trial lesson, lesson must be confirmed and paid 24hours beforehand, otherwise the lesson is cancelled.

 

Fees are non-refundable after the first week of lessons commencing in the booked block. 

 

5. POLICIES AND PROCEDURES

 

Copies of Teach Major policies and procedures or will be emailed to parents on request.

 

6. PHOTOGRAPHY / VIDEOGRAPHY

 

From time to time, we take photographs and videos at our venues which may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs or videos, you must not agree to photo consent when booking. These photos/videos are often posted on our social media for parents to view.

7. LATE COLLECTION POLICY/FEES

 

ARTeach reserve the right to charge a fee or issue a ban for late collection of any children. If a child/child is collected after the allocated collection time identified on the booking, the below policy will apply:

Our Late collection policy for our clubs and camps is as follows:

We understand lateness can happen on occasion, but we do have to stress that we discourage late collections in all instances. Penalties apply to cover the overtime cost of the teacher to stay until collection.

 

10 minutes late: £15 (or extended to the late session where applicable)

Every 10 minutes after this: £10

 

This balance will be charged via an invoice and must be paid to continue attending the sessions. Should the fee be outstanding past the invoice due date, we will inform relevant debt collectors. If lateness occurs often, a ban on the childcare account may occur.

 

8. SAFEGUARDING

 

ARTeach staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event, the relevant staff will follow the Safeguarding Policy which is visible on our website.

 

9. LIABILITY

 

ARTeach does not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants.

 

10. INSURANCE

 

All children in our care at our clubs, and group instrumental lessons at their school, are covered by our Public Liability Insurance. The same does not apply for private tuition.

 

11. CONDUCT & EXCLUSION

 

ARTeach reserves the right to refuse admission to any student or to dismiss any student from club in the event of severe misconduct or severe unsatisfactory attendance or work. We expect students to adhere to the standards and rules we set.

 

We expect students to behave reasonably at all times towards other students and our staff and to respect cultural, racial and religious differences.

 

If a student is asked to leave the club for poor attendance or conduct, their fees may not be refunded and they will not be allowed to join another lessons of ours.

 

Students have to pay for any damage they cause to ours or the instructors property.

 

We hold the right to legally blacklist parents who appear abusive and dismiss you from our service.

 

12. ENFORCED VENUE CLOSURE

 

If any ARTeach service is forced to close due to the compulsory closure of its premises by order of a competent authority (e.g. School, Local Authority, Environmental Health etc), due to bad weather (e.g. Snow, Ice, Flood etc), outbreak of a human infectious or contagious condition (e.g. Influenza, Meningitis), Industrial Action (teaching strike etc) or for any other reason, customers will still be liable for any fees due/paid, during the entire period of closure, unless otherwise specified. 

 

13. COMPLAINTS

 

ARTeach are committed to providing high quality childcare. We take ALL complaints very seriously. If you or your child are not satisfied with the service, we provide we would like to know about it.

 

All complaints must be made while the service still running to ensure corrective action can be made effective immediately.

 

To issue a formal complaint please email info@arteach.co.uk , with subject ‘Official Complaint’. 

 

14. DATA PROTECTION

 

ARTeach act as a Data Controller for the purpose of the Data Protection Act 1998. As a requirement, we need to collect relevant personal details from you and the children you are booking to enable us to process your booking.

 

This information includes names, ages, emergency contact details, any applicable medical or dietary restrictions and in some cases credit/debit card or other payment details. We hold and use some of your details for future marketing purposes such as sending you promotional information via email address provided. We do not sell or pass on your

data to any third party.

 

Relaxation of Terms

 

No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.

 

 

Sincerely,

Arteach

 

Questions about Terms and Conditions, or requests for further information, should be directed to the Company Manager at info@arteach.co.uk.

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